Refund policy
All sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and fulfilled.
This is because:
- Each book is printed individually after purchase
- We do not hold inventory or pre-printed stock
- Products are fulfilled directly through our print partners
Please double-check your order carefully before completing your purchase.
We only replace items that arrive damaged or with printing/production defects.
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging
Once approved, we will:
✔ Send a replacement copy at no additional cost
✔ Work with our print partner to resolve the issue
Lost or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us. We will work with our shipping partners to locate your package or issue a replacement if it is confirmed lost.
International Orders
For international shipments, please note:
- We are not responsible for customs fees, import taxes, or VAT charged by your country.
- These charges are determined by your local customs authority and are not always included in our pricing.
For any issues with your order, please contact: emilia@emiliajae.com
We aim to respond within 2–3 business days.