FAQ | Frequently Asked Questions

ITEMS

*All pictures online are digital mockups. Colors and printing may differ slightly in person.

The majority of items stocked in Emilia's store are POD (Print on Demand), or Drop Shipped, meaning they're made to order. Due to this, once the order is placed and underway, we are unable to cancel or refund the order.

SPECIAL EDITION BOOKS: 

Every SE book is printed to order and shipped out from the UK by BookVault.

  • Digitally Signed
  • Raised Foiled
  • Sprayed Edges

STANDARD EDITION BOOKS:

  • Printed to order by BookVault in the US.
  • The same edition you would find on Amazon or Barnes & Noble but better quality.
  • Please note the standard editions are not digitally signed.

ALL MERCH (clothing, hats, stickers, etc) SENT BY PRINTIFUL:

Created and shipped out by merchant.

In compliance with the General Product Safety Regulation (GPSR), Oak inc.and SINDEN VENTURES LIMITEDensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com.

You can also write to them at Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.

ART PRINTS:

Shipped out by Emilia directly from the US.

 

RETURNS, EXCHANGES, & REFUNDS

Unfortunately since everything is made to order, we are unable to accept returns/exchanges. Please ensure you read the size guides for clothing options. 

If an item comes in damaged, please contact us within 3 business days of delivery and we can work with the merchant to get a new item shipped to you as soon as possible!

 

SHIPPING INFORMATION

All of our books are printed and fulfilled on demand through a third-party production partner, BookVault. Because of this, processing and shipping times may vary depending on destination and production volume.

SPECIAL EDITIONS: All SE Editions are Printed and Shipped by BookVault UK. 

STANDARD EDITIONS: Printed and Shipped by BookVault US, UK, or AUS, depending on location of customer. 

* All shipping costs are generated by the shipping company and is entirely out of Emilia's control.

Order Processing Time

All orders are made to order. Please allow:

  • Processing time: 14-21 business days.
  • During high demand periods, processing may take slightly longer

Once your order has been printed and dispatched, you will receive a shipping confirmation email with tracking (if available for your region).

Customs, Duties & Taxes

International orders may be subject to:

  • Import duties
  • VAT/GST
  • Customs fees

These charges are determined by your country’s customs authority and are not included in our pricing.

 The customer is responsible for paying any additional import fees upon delivery.

VAT / GST Collection

Depending on the destination:

  • VAT/GST may be collected at checkout (where applicable)
  • In some countries, taxes may be collected by customs upon delivery instead.

International Delivery Notes

  • Delivery times are estimates and may vary due to customs processing
  • We are not responsible for delays caused by customs clearance or postal services
  • Some regions may experience longer delivery times during peak seasons

Custom Fees

Packages may or may not get stuck in customs.

Em's Bookish Realm Press is not responsible for the fees nor can we refund it. Unfortunately, this is entirely out of our control.

Lost or Delayed Packages

If your order has not arrived within the expected timeframe:

  • Please allow an additional 5–10 business days for international delays
  • Contact us if tracking shows no movement or delivery issues

We will work with our fulfillment and shipping partners to investigate and resolve the issue.

If in the event of a package being delivered with receipt proof from the shipper through a tracking number but somehow is stolen, Emilia Jae/Em's Bookish Realm Press is not responsible to offer any refunds or replacement.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrectly entered addresses
  • Packages returned due to incomplete or invalid address information

If a package is returned to sender, you may be responsible for reshipping costs.

For any shipping-related questions:

emilia@emiliajae.com

We typically respond within 2–3 business days.